Politique d’expédition
Shipping Policy
At Naturefy, we are committed to providing a reliable and transparent shipping experience. Please review the information below regarding order processing, delivery times, tracking, and other important shipping details.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or U.S. federal holidays may begin processing on the next business day.
Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information, when available.
Shipping & Delivery Times
Estimated delivery times may vary depending on the destination, shipping carrier, product availability, and fulfillment location.
For orders within the United States, estimated delivery is generally 3–10 business days after processing.
Please note that delivery estimates are not guaranteed. Delays may occasionally occur due to carrier disruptions, severe weather, holidays, high shipping volumes, or other circumstances beyond our control.
Shipping Rates
Shipping costs, when applicable, are calculated and displayed at checkout before payment is completed.
From time to time, Naturefy may offer free shipping or promotional shipping rates on eligible orders. Any applicable promotion will be displayed on our website or during checkout.
Order Tracking
When tracking is available, you will receive a tracking number by email after your order has been shipped.
Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Naturefy is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.
Lost, Delayed, or Damaged Packages
If your package appears to be significantly delayed, lost, or arrives damaged, please contact our customer support team so we can review the situation and assist you.
For damaged packages, we recommend keeping the original packaging and taking clear photos of the package and affected items, as this information may be required to investigate the issue.
Multiple Shipments
In some cases, products from the same order may be shipped separately depending on product availability or fulfillment location. If this occurs, you may receive more than one package and tracking number.
Delivery Responsibility
Once a carrier confirms that a package has been delivered to the shipping address provided at checkout, Naturefy may request additional information before investigating claims involving missing packages.
We recommend providing a secure delivery address whenever possible.
U.S. Shipping
Naturefy currently serves customers within the United States. Availability and shipping options may vary depending on the destination and product.
Any available shipping methods and applicable charges will be shown during checkout.
Contact Us
If you have any questions about your order or shipping, please contact our customer support team through the contact information provided on naturefy.us.
We are committed to helping ensure that your order reaches you as smoothly as possible.